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Snow Chateaux

We are a family run chalet company looking for chalet couples to help uphold our long standing commitment to excellent service. Over half of our chalet teams have agreed to return for 2012/2013 with the remainder looking to either return to the Uk or travel further afield. Meaning we are now able to release our recruitment needs for the coming season. If you are a ‘people’ person that cares enough about great service and can perform professionally, consistently throughout the length of the season, then we can offer a great package in an outstanding location to spend this winter season. We need a hands-on approach to every aspect of the work - with the understanding that you are here to work first and play second. In return, we'll show you respect and give you benefits over and above larger chalet companies.

Positions available Couple – Driver/Maintenance and Chalet Host/Cook: (experience essential) - Dec 2012 – April 2013

Chalet Couples: (experience essential) - Dec 2012 – April 2013 Resort Manager: (experience essential) - End Nov 2012 – April 2013

Digital Marketing and Sales Professional - UK Office based role - Permanent SPLIT ROLE - Digital Marketing and Sales Professional (UK Office based role) & Resort Manager (France - winter months)

Permanent Couple - Driver and Chalet Host/Cook: (experience essential) Location: La Plagne, French Alps Per person: £Competitve + tips + ski pass + meals + accommodation + ski equipment (on loan) + snowchateaux technical jacket and clothing (on loan) + insurance + travel to and from UK. This role involves one person being a chalet cook/host running an 8/9 person chalet and the other as a Driver/Chalet Maintenance role. This position comes with a studio apartment separate to the chalet. Chalet host/cooks responsibilities will involve; preparing, cooking and serving - Welcome drinks and canapés - Breakfast: Cooked options and continental. - Afternoon tea: homemade cakes, biscuits etc. - 3/4 course evening meal - Cleaning, including all bedrooms and bathrooms etc., mountain hosting may be involved for the correct applicant, and generally offering great hospitality, service and assistance to ensure their holiday is memorable, for all the right reasons. Chalet Driver & Maintenance responsibilities will include driving guests Saturday and Sunday and possibly in the week for our ski chalet service offering complete beginners the opportunity to take a 2 minute shuttle ride rather than walk with their skis and boots on to the nearby ski lesson meeting point. Driving to our other resorts (Les Arcs and Tignes) and nearby suppliers. Maintenance will be more prevalent at the beginning of the season with on-going building and minor vehicle maintenance throughout the season.

APPLY: email CV to customerservices@snowchateaux.co.uk. All applications treated in strictest confidence.

Chalet Couples: (experience essential) Locations: Tignes, La Plagne (France) Per person: £Competitve + tips + ski pass + meals + accommodation + ski equipment (on loan) + snowchateaux technical jacket and clothing (on loan) + insurance + travel to and from UK. This role involves one person being a chalet cook and the other a host. Our larger chalets involve a 3rd team member or part time assistance as and when required. The positions either comes with a studio apartment separate to the chalet or with living quarters within the chalet itself. Chalet host/cooks responsibilities will involve; preparing, cooking and serving - Welcome drinks and canapés - Breakfast: Cooked options and continental. - Afternoon tea: homemade cakes, biscuits etc. - 3 or 4 course evening meal - Cleaning, including all bedrooms and bathrooms etc., mountain hosting may be involved for the correct applicant, and generally offering great hospitality, service and assistance to ensure their holiday is memorable, for all the right reasons. 4 years before we first started Snowchateaux (which is now over 6 years ago – how time flies!), myself (Dan) and my wife (Marina) took on our very first chalet couple role and we were made very aware by our guests that it was our care and concern for every aspect of their time with us that made the difference from other experiences they had previously of catered chalets. As a result snowchateaux was born, and has meant we have needed more chalets year on year. Despite now spending more time than I had ever intended in an office (having children has made it so!!) we are regularly reminded how that it was not only the great chalets and location but principally our passion and motivation as a chalet couple that ensured a great time for our guests and their requests to come back. We will never forget this. And we ask you to also always remember this – be it a good or bad day that you are having, we will always be there to support and encourage the both of you, and hopefully make every day you are with us as rewarding as it can be. Have a great season! APPLY: email CV to customerservices@snowchateaux.co.uk. All applications treated in strictest confidence. Resort Manager: (experience essential) Location: French Alps. Per person: £Competitve + tips + ski pass + accommodation + ski equipment (on loan) + snowchateaux technical jacket (on loan) clothing + insurance + travel to and from UK.

Do you have previous experience in running multiple chalets or worked in a very similar position? We're a family run chalet company that is expanding into new resorts. We are looking for a unique team member to help uphold our long standing commitment to excellent service. If you are a ‘people’ person that cares enough about great service and can perform professionally and consistently throughout the length of the season, then we can offer a great package in an outstanding location to spend this winter season. The role involves Ensuring the snowchateaux guests experience is at a similar high standard across all of our chalets. Building relationships with guests, managing chalet couples/teams, liaising with local suppliers, reporting to and direction from the UK Operations Manager. All with one goal: towards a rewarding snowchateaux guests experience.

Our chalet couples are those with experience and of a calibre that allows for their chalets to run well. However a major part of your role is to support them in delivering the service standards our guests are accustomed to. From weekly team meetings to on the spot visits, there is always something that can be improved or assisted with. We pride ourselves in presentable, efficient, well trained and interesting chalet teams. They are the backbone of the guests experience and so to maintain this quality throughout the seasons and across each chalet is key. Maintaining and analysing expenditure and accounts by chalet and by resort. Having a keen eye to see which chalets are overspending (maybe due to unnecessary wastage, poor stock control, catering decisions etc.) or those chalets that are under-spending and maybe not be meeting our catering promises in the way that we feel fit, (maybe due to inadequate portioning, not keeping to our select menu etc. ) Organizing and prioritising those resources available to you, so as to ensure the chalets and their facilities are operational, and with minimum disturbance to our guests experience. With a maintenance professional, driver, support hosts, flexible chalet team and multiple vehicles at your disposal, your experience will come to the fore - as your management skills and quick understanding of a situation and best practice to co-ordinate these resources will be key. From effectively communicating room allocations and dietary need to chalet teams, collecting and distributing ski passes to co-ordinating changeover days. Where problems arise and issues need addressing you will come into your own as the problem solver with the inter-personal skills needed to deal with all, and any, given situation. Your day to day organisational and time keeping skills will mean that the daily goals you set for both yourself and your supporting team are prioritised well, achievable and completed to satisfactory standards. Allowing time for yourself to recharge, relax and enjoy the mountain in what is a demanding and yet rewarding position in one of the World’s greatest locations. The role may also involve aspects of maintenance, driving and possibly serving full cooked and continental breakfasts and generally offering great hospitality, service and assistance to ensure our guests holiday is memorable, for all the right reasons.

APPLY: email CV to info@snowchateaux.co.uk. All applications treated in strictest confidence.

FIXED ROLE: Digital Marketing & Sales Professional (Cardiff, UK) OR SPILT ROLE: Digital Marketing & Sales Professional (Cardiff, UK) PLUS Ski Resort Manager - winter months (French Alps) (Cardiff FIXED ROLE): Competitive salary - commensurate with experience (if applying for SPLIT role there is a Resort Manager winter months package of salary/accomm/skipass/equipment etc). As digital marketing professional you will define and implement our marketing plans and tactics through your extensive experience in travel-related online marketing channels. As sales professional you will work alongside the sales director in optimising conversion rates and streamlining online and offline sales.

For the SPLIT role only: As Resort Manager you are a natural leader with gravitas and a team player to the end; where your skills in people management and outstanding service provision will be well received across our established and growing network of Alpine catered chalets. We are one of the fastest-growing and entrepreneurial businesses in the ski and snowboard travel sector. With 300% growth over the last 4 years and 3 developing brands offering a bright future for our hand-picked team. The correct candidate will make a direct impact on the success of our business and in turn their own career accomplishments and aspirations. We are small enough to care, yet dedicated to growth, and large enough to offer career fulfilment and progression. Submitted to the Fastgrowth50 awards for 2010 - 2012; our brand "snowchateaux" is also highlighted as "one of the top 5 places to stay...." The Telegraph 'Ski Guide'. We have 2 other snow-travel related projects that are ground breaking for the UK market; your contribution will be valued in all 3 business models - should you be confident in fulfilling the candidate description below. You:

The ideal candidate will be a tenacious self-motivated problem solver with strong personal organisation. A flexible individual with strong quantitative and analytical skills, well-honed inter-personal skills and an ability to work effectively to deadlines, independently or as part of a team. The role requires an individual prepared to drive projects through to their conclusion and who is results & delivery focused. We're looking for someone who is passionate about solving consumer problems and is driven to design exceptional consumer experience projects to their conclusion. To succeed, you will be someone with a strong sense of ownership for your work and take pride in good design/planning/implementation. You should be a creative thinker who can combine imagination, past experience and traditional analytics to support your ideas. And most importantly, you should be skilled at transforming those ideas into clear and complete functional specifications. Marketing: At a strategic level, the digital-marketing candidate is expected to work alongside the director to define the marketing goals/business plan and ensure that vision maps to our business objectives. At a tactical level, the candidate is required to execute on that vision by managing our marketing roadmap and requirement specifications for our website products' & features in terms of engagement, awareness & inevitable conversions. You will have good knowledge of effective online marketing channels, preferably within the snow/ski travel industry. We require a candidate with experience and understanding of how to efficiently allocate time/resource within these channels for the best ROI and brand positioning. We are looking for an original thinker who will greatly improve the quantity and quality of both unique and repeat visitor value, along with the refining of the user journey and experience from referral site through to our landing page and the final conversion. Your skill sets will add value through continuously strengthening and enhancing, both on and off-line, our brands exposure, awareness, messages and goals. The successful candidate will have experience in results driven social media, driving new and sustained organic traffic, generating traffic from social networks to improve conversions and reduce acquisition costs. You will not only be able to identify where we should concentrate our online marketing efforts but also be able to effectively implement them. Skill sets should include the ability to assist in running and maintaining our own websites, our satellite sites, our affiliate websites, our paid and non-paid exposure on partner websites and marketing platforms, and how to best realign our efforts towards maximising our relationship value with each channel open to us. You will be expected to take our Google PPC campaign to the next level, refine and implement SEO plans, identify new and existing channels with sufficient ROI, foster and nurture our online partnerships and further bolster our web image, permanence and penetration. Sales: We are a young company with sizable aspirations, and to fulfil these goals your role will include both sides of customer acquisition: the marketing to acquire prospects & the sales to book our chalets and other future projects. Soon online booking and a guests login area will be installed on to our site, meaning for more sales to be automatically handled, however, the majority will be email driven. You will need a career history that illustrates a good degree of sales experience in order to fulfil this part of the role. Your Inter-personal skills, ability to build empathy without effort and detailed understanding of our product (chalets, services, facilities, and logistics) will deliver the results needed.

Resorts Manager (SPLIT role only): A chalet network spanning 3 ski resorts across the French Alps (Les Arcs, La Plagne & Tignes) that demands an organised and diligent chalet program co-ordinator. Overseeing overall financial responsibility within costs centres, parity in service offerings and quality standards, enhancement in, and effective management of the guest–employee, employee–manager and employee-supplier relationships. Our goals are based on the overall satisfaction of our guests and their wishes to return, meaning the successful candidate will demonstrate a track record of taking pride in every aspect of the customer experience and the work they have accomplished in order to achieve this. Prior experience in chalet or hotel management essential.

APPLY: email CV to info@snowchateaux.co.uk. All applications treated in strictest confidence. We are both looking forward to meeting you.

Thanks

Dan & Marina

admin · 2100 days ago
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Snow Chateaux